Frequently Asked Questions
Your guide to a seamless luxury shopping experience at Aurlux.
How long does shipping take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring your favorite garment and comparing it to our specifications for the perfect fit.
Are your products ethically sourced?
Yes, Aurlux is committed to sustainable fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your delivery status.